The affordable AI inbox for
calls, texts, email, and DMs.
Townline answers the calls, texts, emails, and Instagram DMs you can’t get to — books appointments, captures details, and keeps every customer conversation in one inbox. Built for local businesses, priced like one.
AC unit making a strange noise
Need to schedule annual tune-up
AI replied: estimate attached
Sarah Mitchell
AI handling+1 (555) 234-5678 · Today at 10:32 AM
Hi, my AC unit is making a strange noise. It started this morning. Can someone come take a look today?
10:32 AMHi Sarah! I'd be happy to help. We have a technician available this afternoon between 2–4 PM. Would that work for you?
10:32 AMAIYes, 2–4 works great! Thank you.
10:33 AMBuilt for local businesses like
Channels
One inbox for every customer conversation.
Calls, texts, emails, and Instagram DMs all land in the same place — so nothing slips through, and AI can handle the routine work in any channel.
Voice
Pick up every call, even when you can't. AI answers in your voice, books appointments, and routes anything urgent to your phone.
Text
Reply to texts the moment they land. AI drafts on-brand responses; you approve or take over with one tap.
Customer emails get the same treatment as calls and texts. AI triages, summarizes, and drafts replies — all in the same inbox.
Instagram DMs
Connect your business Instagram and reply to DMs from the same inbox. AI drafts on-brand responses so you don't have to live in the app.
Industries
Built for businesses where every call matters
From emergency HVAC repairs to routine dental checkups, Townline handles the conversations that keep your business running.
HVAC & Plumbing
24h47% fewer missed calls
Auto Repair
24h3.2x more bookings
Medical & Dental
24h89% patient satisfaction
Salons & Spas
24h24/7 booking availability
Contractors
24h2.5h saved daily
Property Management
24h100% emergency coverage
Features
Built like enterprise software, priced like a small-business tool
One platform for all your customer conversations, backed by AI that knows when to step in.
Unified inbox
Calls, texts, voicemails, emails, and Instagram DMs flow into one clean workspace. See every conversation at a glance.
Never miss a lead
When you can't answer, AI picks up — captures details, answers questions, and books appointments on the spot.
AI that earns its keep
One assistant across every channel: it answers calls, drafts replies to texts, emails, and DMs, and summarizes long threads so you can act in seconds.
Always on
Your business answers 24/7. Early morning emergency? Late-night question? Townline is there.
Instant transcripts
Voicemails transcribed, emails summarized, and every conversation searchable. No more replaying messages or scrolling threads.
Private and secure
Enterprise-grade security with the simplicity local businesses deserve. Your customers' data stays protected.
How it works
Set up in an afternoon, running forever after
No IT department needed. No complicated setup. Just a few steps to professional-grade communications.
- Step 01
Connect your phone
Bring your existing business number to Townline, get a new local number, or just forward your line. Customers reach you the same way they always have.
- Step 02
Set your preferences
Tell Townline about your business, services, and hours. Choose how you want calls handled.
- Step 03
AI takes over
When you can't answer, Townline handles the conversation — calls, texts, emails, or Instagram DMs — booking appointments, answering FAQs, logging everything.
- Step 04
Stay in control
Review conversations, take over any time, and always know exactly what's happening with customers.
From our customers
Trusted by local businesses across the country
“We used to miss half our calls when the crew was out on jobs. Now every call gets answered, and customers actually think they're talking to our office staff.”
“The AI handles scheduling better than I expected. It knows our availability, asks the right questions, and books people in. I just review and confirm.”
“Simple, reliable, and it just works. No complicated training, no fancy features I don't need. Exactly what a small shop like mine was looking for.”
Pricing
Affordable plans for real local businesses
Start free for 30days. No credit card required. Add payment details whenever you’re ready.
Starter
For solo operators and very small teams.
1–2 users· billed monthly, cancel anytime
- 1 phone number
- Calls, texts, and emails in one inbox
- Voicemail transcription
- Missed-call text-back
- Basic call forwarding
Growth
For busy local businesses that can’t miss a call.
3–5 users· billed monthly, cancel anytime
- Everything in Starter
- After-hours AI answering
- Call and message summaries
- Business-hours routing
- AI text drafting
- Email triage and AI reply drafts
- Instagram DMs (1 connected account)
- Basic customer lookup
Pro
For growing teams with multiple lines or locations.
Unlimited users· billed monthly, cancel anytime
- Everything in Growth
- Multi-number support
- Advanced AI call flows
- Custom email + voice routing rules
- Multiple Instagram accounts
- Integrations and external customer lookup
- Analytics dashboard
- More automation controls
30-day free trial · No credit card required · Cancel anytime
FAQ
Honest answers to the questions we hear most
Do I need a credit card to start?
No. Your 30-day trial is fully free. We only ask for payment details when you're ready to keep going past the trial.
Which channels does Townline cover?
Calls, texts, email, and Instagram DMs — all in one inbox. Connect a support inbox or use a Townline address, and link your business Instagram to bring DMs in too. AI triages, summarizes, and drafts replies the same way across every channel.
Do Instagram DMs work on every plan?
Instagram DMs are included on Growth and Pro. Growth connects one business account; Pro supports multiple. Starter covers calls, texts, and email.
What happens after the 30-day trial?
Your account stays right where it is. If you've added a payment method, your plan continues seamlessly. If you haven't, your subscription pauses and your data is preserved — add a card anytime to resume.
Can I keep my existing business number?
Yes. You can move your number to Townline so we handle both calls and texts (a standard 7–14 day port), or keep your current phone company and just add Townline texting on top (Hosted SMS). We walk you through the docs your carrier needs and email you at every step.
Will AI answer every customer message automatically?
Only when you want it to. AI is there to help when you can't be — after-hours calls, texts, or emails, plus simple FAQs. You stay in control and can take over any conversation at any time.
What kinds of businesses is Townline built for?
Local service businesses where missing a call means missing work — HVAC, plumbing, electricians, dentists, vets, salons, auto shops, contractors, property managers, and similar small teams.
Can more than one person on my team use it?
Yes. Starter is built for 1–2 users, Growth for 3–5, and Pro for larger teams. Everyone gets the same shared inbox so nothing falls through the cracks.
Still have a question? Email us.
Try Townline free for 30 days.
No credit card. Keep your number. Cancel anytime.
Set up in an afternoon. Calls, texts, email, and Instagram DMs — handled.